TERMS & CONDITIONS
SHOPPING ALEXANDRA NEW YROK
MEASUREMENTS/SIZING: As with all vintage items, size labels do not tell the whole story. We measure each piece while laying flat, to ensure an approximate size. If you have any questions regarding the size, fit, or measurements of any item, feel free to email us. If you purchase an item that does not fit, please contact us within 48 hours of receipt of the package for a full refund.
CONDITION: At ALEXANDRA NEW YORK we strive to offer vintage that is in excellent condition. Any condition issues or concerns are included in the product listing. If there is an issue with the condition of the item you received, please contact us with 48 hours of receiving your package. Please read the product listing carefully. If you have any questions regarding the condition or a particular item, please contact us anytime.
CAN I COME SHOP AT ALEXANDRA NEW YORK? - Yes! Of course! ALEXANDRA NEW YORK caters to retail costumers, as well as the fashion industry. If you would like to make an appointment to come and visit the showroom, you can either email us at firstname.lastname@example.org, or call at 212.564.3243
WHAT IS THE RENTAL POLICY AT ALEXANDRA NEW YORK? - ALEXANDRA NEW YORK rents out pieces to those in the fashion industry: stylists, designers, costumers, and wardrobe. We do not rent to individuals for personal use. For information on our rental policies, including prices, please contact us at 212.564.3243
DO YOU BUY VINTAGE PIECES? WHAT SHOULD I DO IF I HAVE PIECES I AM LOOKING TO SELL? If you have vintage you are interested in parting with, please contact us via email, or by phone to schedule an appointment. You are welcome to bring items into the showroom, but we also do home visits as well.
WHAT IF I AM LOOKING FOR A SPECIFIC ITEM? If you have a request, please email or call us directly. We have a lot more inventory than we can possibly post to our online shop, so it is best to inquire if you do not see the item you are looking for. We also buy on a weekly basis, so we are happy to buy for you directly if you have a specific request.